Terms and Conditions

Terms and Conditions

1. Acceptance of general sales terms and conditions

These general sales terms and conditions shall apply to products and services sold by Comte de Grasse SAS through its website www.shop.comtedegrasse.com . (operated by shopify). Those are available and accessible from the website main page and prior to any purchase. Any purchase is therefore conditional upon acceptance of these general sales Terms and conditions without reservation.

Consequently to complete adherence, without reservation to these terms and conditions, Comte De Grasse through it’s website www.shop.comtedegrasse.com will fulfill all obligations as described in these terms. Any order processed is considered as firm except when using « the right of withdrawal» as described below

Any purchaser should be of legal purchase age to purchase alcohol in his country of residence and in the country from which they are accessing the Site. If they do not fall within this category, the purchaser may be in breach of laws or regulations applicable in his country of residence or in his country of access and must leave the website immediately.

These general sales terms and conditions shall be modified without prior notice .Customers are therefore invited to regularly consult them while visiting our website and placing orders.

2.Excessive drinking and Minor Protection

Pursuant to l’article L. 3342-1 of «Code de la Santé Publique» prohibiting the sales of alcohol to minors, any purchaser placing an order on our website should be of legal purchase age to purchase alcohol in his country of residence and in the country from which he is accessing the Site. In France, any purchase should have completed 18 years of age at the time of the order.

3. Price

Except in the event of provisions to the contrary, the prices for the Products specified on the internet site  www.shop.comtedegrasse.com of COMTE DE GRASSE are fixed and firm according to the terms and conditions herein contained. The prices are quoted in EURO (EUR), which will be the invoicing and payment currency. Those prices include French VAT of 20%. .Additional cost might be incurred for shipping transport and customs when applicable.

Belgium and Luxembourg customers should also pay French VAT.

Those prices can be modified without prior notice. Once an order is placed however, it is considered firm and fixed and cannot be modified.

4. Product Presentation

The characteristics of the products are presented in our website and any other support. The product pictures are non-contractual. The legal responsibility of COMTE DE GRASSE cannot be engaged if differences appear. The Client agrees that he will not at any time use or permit to use in any of its forms, or by any means of communication the Patents, Trademarks and Technical information presented in the website.

5. Order

When ordering, the customer accepts to provide the necessary information required in the requested fields.

The customer will check all information in the order and ensure they are no mistakes. Any error in the addresses , delivery and quantity  are the responsibility of the customer and cannot lead to order cancelation.

Internet www.shop.comtedegrasse.com  undertakes to honour orders only within the limit of available product stock and  cannot be held responsible for product unavailability, transport strikes or any other  independent event.

If product is unavailable following purchase, www.shop.comtedegrasse.com  is committed to contact the customer and find a solution within 7 days from the contact ( solutions could be  delivery of the product , or reimbursement if applicable).

www.shop.comtedegrasse.com  reserves the right to refuse an order.

In accordance to the law  N° 80 336 dated 1/05/1980, the products remain the sole property of  COMTE DE GRASSE until payment. The risks are transferred to the Client once products are delivered.

6. Payment

Orders are considered as firm when payments have been processed.

Payments will be processed online . Accepted payment cards include Visa, Carte bleue, Master cards and American Express.

www.shop.comtedegrasse.com  does not have access to customer contact details and does not keep  customer details (see our privacy policy). That is the reason why you will be requested  to enter data for each transaction. The customer assures he is willing to use the credit card and hold enough funds to honor the order.

Once the order has been processed, a sales confirmation email will be generated and sent to the email address registered  in the order.

7. Delivery and refund

Shipping costs are incurred by the customers.

Our internet site delivers only products sold in France, Norway, European Union, United Kingdom and Switzerland , Iceland, Montenegro, Monaco, Turkey, Ukraine, Singapore, Hong Kong, Japan, Korea, Australia, UAE and South Africa. For other destinations, kindly contact us (contact@comtedegrasse.com).

Shipping of our products will take place after registration of order, payment and preparation. Shipping will generally take place  72 working hours after order placement.

Products ordered will be shipped to the address specified in the order. Comte de Grasse cannot be held responsible if this address is incorrect or in the case of non- delivery due to an error in the shipping address in the order. Cost of shipment (including return) will therefore be incurred by the customer .Shipping costs are non-refundable.

Deliveries of products that have been ordered will be made to the consignee address indicated while placing the order. It is therefore important to verify all information provided (codes, building reference) and allow access of the carrier to deliver. If you are absent at the time of delivery, our carrier will fix an appointment for an other delivery time. After, three unsuccessful deliveries, the items will be shipped back to Comte de Grasse.

REFUNDS

Our policy  consists of refunding items that have been broken in transit/shipping. This policy  lasts 7 days. If 8 days have gone by since your purchase, unfortunately we cannot offer you a refund. To be eligible for a refund, your item must be in the same condition that you received it. It must also be in the original packaging.

To complete your return, kindly send us an email at contact@comtedegrasse.com with the receipt or proof of purchase and pictures of the item broken in transit. We will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If it is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

8. Shipping cost

Sales price do not including shipping and customs duties when applicable.

Each order is a unique order and various orders cannot be cumulative. It is therefore possible that a customer that has placed several orders incurs several shipping costs.

9. Right to withdraw

As per French law, each customer has the right to withdraw up to 15 days after purchase. Items returned should be in the exact state when received (sealed) with its original packaging and invoice. Returns will be reimbursed on the credit card used during the purchase. Return shipment and risks during shipment will however be incurred by the customer. Returns should be addressed to Comte de Grasse

4 Traverse Dupont

06130 Grasse

France

10.  Following orders

Once ordered, each customer receives an email informing them on the date of delivery . Though the link sent, the customer will be possible to track the shipment. Our customer service department is also available by mail at contact@comtedegrasse.com .

11. Confidentiality

As per French law, Customers may have access/right to delete  data concerning them . If they wish to do us they may contact us par mail (contact@comtedegrasse.com) to the following address while justifying their identity.

12. Legal Guarantee

Comte de Grasse guarantees the goods against hidden defects, according to French law (Civil Code, article 1641 onwards), whereby the vendor guarantees an item against hidden defects, which render the item unfit for normal use, or to such an extent that the buyer would not have purchased the item, or would have paid less for it, had the latter been aware of such defects.
As a result, the buyer has two months (from the date of delivery) to register a complaint with Comte de Grasse by email at contact@comtedegrasse.com or by post. Beyond this period, Comte de Grasse’s guarantee expires, given that the quality of storage conditions (a key factor for the shelf life of alcohol) cannot be checked. Alternatively, the buyer must provide proof that the product was already defective before it was sold. In case of a proven defective product investigated and approved by Comte de Grasse, the consumer will be reimbursed.

13. Applicable Law and Clause of attribution of juridiction

The present general sales terms and conditions are governed by French Law.  In the case of a litigation, the customer should first contact our customer service at contact@comtedegrasse.com to try and obtain an amicable solution.  All legal disputes fall within the jurisdiction of the Commercial Court of  France

14. Legal Information

Dénomination : www.shop.comtedegrasse.com
Raison Sociale : SAS COMTE DE GRASSE
Siège social : 4 TRAVERSE DUPONT – 06130 GRASSE -  FRANCE
N° immatriculation : RCS 824 600 860 GRASSE